Customers are the backbone of any business. Without customers, any business will collapse. Furthermore, the success of a business depends on the relationship you have developed with your customers. It is based on trust and loyalty. And it is important that you maintain this relationship. This is where Customer Relationship Management (CRM) comes in.
CRM stands for “Customer Relationship Management” and refers to all strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers.
This software makes sure that every step of the interaction with consumers goes smoothly and efficiently in order to increase the overall profits. The software gathers customer data from various channels. Wherefore, CRM stores detailed information on overall purchase history, personal info, and even purchasing behavior patterns.
Read out in detail in the infographic given below: